Low-Income Household Water Assistance Program

The Low-Income Household Water Assistance Program (LIHWAP) provides a one-time payment up to $750 from October 1 through September 30, to help eligible households pay for their current or past due water and/or wastewater (sewer) bills, and disconnection and reconnection fees. DSS will make payments directly to the participating utility company.

The Program Begins October 1, 2021, for elderly & disabled households and November 1, 2021, for all other households. 


Who Is Eligible For LIHWAP?

You may be eligible if you meet all of the following requirements:

  • Are responsible for paying the water or sewer bill
  • All household members are United States citizens (or have been legally admitted for permanent residence)
  • Have $3,000 or less in your bank accounts and retirement and investment accounts
  • Meet income guidelines for your household size.


NOTE: If all household members currently get Temporary Assistance (cash)
or SNAP (Food Stamp) benefits, you are automatically eligible for LIHWAP.
You must still apply for the program to get the benefit.

income guidelines

How Do I Apply For LIHWAP?

  • Visit mydss.mo.gov/utility-assistance to download  and complete the application.
  • Submit the application along with any required documentation by mail to:  CMCA, 800 N. Providence Rd, Columbia, MO 65203
  • Make sure to include your water or wastewater bill and the bill date is within the last 30 days previous to the date you are mailing your application.
  • If you rent your home, make sure to include a copy of your Lease Agreement(s), and the Landlord Document Request Form if required.  See more about renter requirements under “What if I rent my home?” on the Missouri Division of Social Services website. 

How Do I Know If I Am Approved?

CMCA has 30 days to process an application. You will be notified in writing from the Department of Social Services if you are approved or denied after your application is processed. It may take up to 45 days before you get your notice.

What if my water or wastewater company Doesn’t participate in the LIWAP program?

If your water or wastewater company does not participate in the LIHWAP program, you will not be approved for LIHWAP your water or wastewater company does not participate in the LIHWAP program, you will not be approved for LIHWAP.

What should I do if I moved after I submitted my LIHWAP application?

Contact the contracted agency where you submitted your application and tell them that you moved. You will need to complete a new application with your new address, and submit it and a copy of the water and/or wastewater bill which shows your new address.

NOTE: An application will be mailed to you if you got LIHEAP from October 1 –September 30 as you may qualify for LIHWAP if you meet all eligibility criteria. If you do not get an application, contact Central Missouri Community Action at cmcaenergy@cmca.us to ask for one to be mailed to you.